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The Live Chat provided by bet put me directly in touch with a bet Customer Advisor which I found very efficient as I the customer got my question straight to a knowledgeable member of staff.
Wait times have varied for me and I have had to wait in a queue till an advisor became available, but this, to be honest, I expected as it was at peak times.
The information that has been given by the advisors to me is nearly always accurate allowing me the customer to get my queries quickly resolved. The overall quality of this service I have found excellent with advantages being that it was the easiest and fastest way to get the information I needed be it an account query or clarification on the terms and conditions regarding a current bet.
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During our testing sessions held between 2 and 3pm GMT between Monday and Friday, the customer advisors generally took between 20 and 30 seconds to introduce themselves.
We asked some basic questions about payment options, as well as some more complicated questions about betting rules and technical problems.
The response times varied between 20 and 60 seconds depending on the complexity of each question. Please bear in mind that after asking a trivial question, the advisor may refer you to a section on the website and then end the chat.
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